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FAQ

1. Is the product genuine?

MAKESTAR receives the product directly from the manufacturer or from the official retailer, ensuring it is 100% genuine.

2. Please explain the status of the order.

"Order completed" If you place an order from MAKESTAR Shopping and your payment is approved, your order status will be displayed as "Order Completed". Since the order has not been prepared for delivery, you can cancel the order directly from the payment details screen. "Preparing for delivery" When the seller checks the order details and requests delivery, "Preparing for delivery" is displayed. It takes 2 to 5 business days to send the product to the MAKESTAR shipping center., "Delivery in progress" Once the item has been shipped from the MAKESTAR shipping center, the order status will be displayed as "Delivery In Progress". International shipping will begin within 1-2 business days of receiving the product from the seller. "Shipping completed" When you receive the product you ordered, the order status will be displayed as "delivery completed".

3. What are the accepted payment methods?

- Korea: Credit card, account transfer, bank transfer, mobile phone payment, book culture gift certificate, KakaoPay, Payco - International : PayPal, International Card (Visa, Master, JCB, Union Pay), Molpay

4. I want to change the payment method after purchasing.

Once the payment is complete, you cannot change the payment method. If you want to change your payment method before delivery, you can cancel your order and make a new purchase.

5. What are the shipping methods?

[Korean shipping] Hanjin Logistics, Logen Logistics [International shipping] DHL, EMS

6. What are the international shipping fees?

[International shipping fee] It depends on the destination country and parcel weight. International shipping fee standards: It is calculated based on the estimated weight of each item, and international shipping fees are estimated by entering the address. International shipping fees will be added upon payment. - Notice of tariffs (International shopping) International shipping may be taxed according to your country's customs laws. Tariffs must be paid by the customer who ordered the product. For more information, contact your country's customs office.

7. How can I proceed with cancellation or exchange/refund before delivery?

Please contact us through 1:1 inquiry' within 7 business days of the parcel delivery completion date. - Exchange is only possible when the items are in stock. - The seller is responsible for the shipping cost in case of product defects or misdelivery. - Exchange/refund due to a simple change of mind may incur a processing fee and additional return shipping fee will be charged. As soon as your request for an exchange/refund is confirmed, we will inform you of the related cost. When exchanging/refunding, you must also include the samples and free gifts provided at the time of purchase. ※ Exchanges and refunds will be made in accordance with the terms and conditions and policies. ※ Cases in which exchange/refund is not possible - Damage to tags, labels, and price tags the product - Already worn/used by customer - Damage to the product due to customer negligence - Damage to the basic box or packaging of the product - Request submitted after the notified exchange/refund period

Please contact us by the MAKESTAR 'Inquiry'.