Q. I'd like to change/cancel/refund my order.

A.
You can't change the quantity separately on the website, and you need to order the quantity you want to purchase after canceling the existing order. Please leave your request at 1:1 inquiry on the MAKESTAR website for cancellation of the order.

Q. I can't make a payment.

A.
MAKESTAR is optimized for Chrome.
Please leave a message at 1:1 inquiry if there is a continuous error after trying to pay with Chrome.
When you send an inquiry, please capture the error screen and send it to us so that we can check it faster.

Q. What's the StarMaker name? Should the name of the orderer and the name in comment box match when applying for the event?

A.
StarMaker name is the name used for the naming event (ex. signed album) and can be modified freely for each order
(KOR/ENG available only, except for special characters).
When applying for an event, the name of the applicant in the comment box must match the name of the orderer.
Depending on theproject, the StarMaker name may not be used.
Please kindly check the project page for more details.

Q. I'd like to receive some of albums I purchased or wouldn't like to receive.

A.
We don't accept any questions regarding non-receipt of album.
It will be delivered according to the quantity of the album you purchased.
It will not be reflected even if you have stated in the comment box that you will not receive the album.

Q. When will it be delivered?

A.
After the project is finished, the quantity will be confirmed and the production of the MAKESTAR Special (such as an unreleased photo card) will begin.
(it takes about 1 to 2 weeks)
Delivery schedules may vary somewhat depending on the production period and circumstances

Q. Is it possible to ship it together if I buy another set?

A.
Please kindly understand that the delivery fee is charged for each order,
so it cannot be combined with other sets.

Q. I'd like to change my shipping address.

A.
You can modify the orderer name, e-mail address, contact number, address (country can't be modified),
and comment column in [Login > Payment details > Click Participation Number > Modify Shipping Information] by the end date of the project.
If you want to change the shipping address after the project is finished, please kindly check whether you can change it by 1:1 inquiry.

Q. There is an error in entering the address if I select DHL.

A.
When entering the address for DHL shipment, you must enter it in English only. For special characters, only - and _ can be entered. (No finishing mark, and no commas)
Also, if you select DHL, you must also fill out the full name of the orderer in English.
If the orderer name is entered with a partial or nickname other than the full name, this may be the reason for the DHL shipping hold.