Hello. This is Makestar.

Currently, delivery of reward products is delayed due to a congestion in the Makestar delivery center.

We sincerely apologize for any inconvenience caused to all Starmakers who have waited for delivery for a long time because we have not proceed in preparation for the above situation.

Korean Chuseok holiday period: September 30-October 2
Delivery closed period: September 28th-October 2nd

Delivery will only be made for shipments picked up by September 25th, and delivery will start after pickup resumes on October 5th.

We inform you that the rewards for the projects below will be delivered from this week.

Delayed delivery project

(scheduled to start delivery this week~last week)

LOVELYZ / APRIL PART 2
Hwa Sa / CLC
ONEUS / KARD PART 2 / OnlyOneOf PART 1
Rocket Punch PART 2 / A.C.E
NATURE (ENCORE) / Kim Nam Joo

However, we will do our best to deliver it within this week as much as possible.

We will do our best to speed up delivery and improve delivery service.

Once again, we would like to thank and apologize to all Starmakers who have been waiting for the reward delivery for a long time.

Thank you.

MAKESTAR

Hello, this is MAKESTAR.

We would like to remind you in advance that the current impact of Corona19 could result in a delay in delivery or hold off on delivery depending on the country and region of the country.
For countries that have stopped receiving shipments, reward shipments will be held up and pending rewards will be sent after the delivery receipt action has been lifted.

In case of rewards for ongoing funding projects, the rewards will be created after the project is finished.
The availability of overseas shipments per country is subject to change based on the delivery date, so we will notify you again later.

Currently, due to the impact of Corona 19, only the following countries can deliver through EMS.
Please use it when selecting a delivery method, or select DHL in countries where EMS is not accepted.

in Russia, please select EMS.

(Russia: Cannot send items to individuals via DHL)

United States (Unavailable Hawaii)
Canada
Vietnam
Philippines
Japan
* Only available in some areas
United Kingdom
France
Germany
Luxembourg
Malaysia
Macau
butane
Slovenian
Singapore
Armenia
China
Thailand
Philippines
Hong Kong
Russia

Customer Center
Mon.~Fri. | 10:00 ~ 17:00 KST
* Sat/Sun/Holidays Off

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Jisoo (Tahiti)

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