I would like to change/cancel/refund my order.

I cannot make a payment.

I cannot enter my phone number.

What is the StarMaker name?

My album case is damaged. What are the procedures?

Photocard defect exchange standards (Including album inclusion and holographic photocards)

I don't want to receive the albums/components that I purchased, or I would like to receive only part of them.

When will it be delivered?

Which delivery company is used?

Can I request for combined shipping?

The product image displayed on the website is different from the actual product.

I have purchased over 30 albums but have received less of some albums and photo cards.

I'd like to change my shipping address.

How do I check the tracking number?

There is an error in entering the address if I select DHL.

For international shipments, can I choose whichever shipping courier?

Is the poster shipped in a poster tube?

What's the StarMaker name?

I would like to receive news on new projects.

What is a "limited" project?

What is a "digital" reward?

[Pre-order] What is a "pre-order" project?

[Pre-order] What is an "exclusive pre-order" project?

[Funding] What is an "All or Nothing" project?

[Funding] Can I still participate after the project surpasses 100%?

[Funding] What is a "STRETCH GOAL?

[Funding] What is a free pledge?

[Funding] Can I participate in the project multiple times?

[Funding] What is the refund process for projects that fail to reach 100%?

faq.list2.title13

My album case is damaged. What are the procedures?

Photocard defect exchange standards (Including album inclusion and holographic photocards)

The product image displayed on the website is different from the actual product.

There is a problem in the items I received.

I would like to change/cancel/refund my order.

What are the payment options?

I would like to change my payment method.

I cannot make a payment.

I cannot enter my phone number.

There is an error in entering the address if I select DHL.

Which delivery company is used?

I have purchased over 30 albums but have received less of some albums and photo cards.

When will it be delivered?

I don't want to receive the albums/components that I purchased, or I would like to receive only part of them.

I'd like to change my shipping address.

Can I request for combined shipping?

How do I check the tracking number?

What is the exchange process?

For internaitonal shipments, can I choose whichever shipping courier?

Is the poster shipped in a poster tube?

I would like to change the password.

I lost the password.

How can I change the nickname?

I would like to change the email address linked to my account.

How can I withdraw my account?

What are the customer service hours?