Waiting in a queue for access
My queue number
-
- There is high traffic right now. Please wait a moment.
- If you exit or refresh this page, your queue number may be moved back.
- If the prepared quantity runs out during payment, your order may be canceled.
FAQ
Frequently Asked Questions
EVENT
Product
Order & Payment
Shipping
Member information
Miscellaneous
You are StarMaker!
Support Your Artist!
Support Your Artist!
Frequently Asked Questions
Q
I would like to change/cancel/refund my order.
Q
I cannot make a payment.
Q
I cannot enter my phone number.
Q
What is the StarMaker name?
Q
My album case is damaged. What are the procedures?
Q
Photocard defect exchange standards (Including album inclusion and holographic photocards)
Q
I don't want to receive the albums/components that I purchased, or I would like to receive only part of them.
Q
When will it be delivered?
Q
Which delivery company is used?
Q
Can I request for combined shipping?
Q
The product image displayed on the website is different from the actual product.
Q
I have purchased over 30 albums but have received less of some albums and photo cards.
Q
I'd like to change my shipping address.
Q
How do I check the tracking number?
Q
There is an error in entering the address if I select DHL.
Q
For international shipments, can I choose whichever shipping courier?
Q
Is the poster shipped in a poster tube?
EVENT
Q
What's the StarMaker name?
Q
I would like to receive news on new projects.
Q
I want to receive updates on new events.
Q
What is a limited quantity event?
Q
[Pre-order] What is a "pre-order" project?
Q
[Pre-order] What is a pre-order event?
Q
[Pre-order] What is an exclusive pre-order event?
Q
[Funding] What is All or Nothing funding?
Q
[Funding] What is a "STRETCH GOAL?
Q
[Funding] What is a free pledge?
Q
[Funding] Can I participate in the project multiple times?
Q
[Funding] Can I participate in the funding multiple times?
Q
[Funding] What is the refund process if a funding fails?
Product
Q
My album case is damaged. What are the procedures?
Q
Photocard defect exchange standards (Including album inclusion and holographic photocards)
Q
The product image displayed on the website is different from the actual product.
Q
There is a problem in the items I received.
Order & Payment
Q
I would like to change/cancel/refund my order.
Q
What are the payment options?
Q
I would like to change my payment method.
Q
I cannot make a payment.
Q
I cannot enter my phone number.
Q
There is an error in entering the address if I select DHL.
Shipping
Q
Which delivery company is used?
Q
I have purchased over 30 albums but have received less of some albums and photo cards.
Q
When will it be delivered?
Q
I don't want to receive the albums/components that I purchased, or I would like to receive only part of them.
Q
I'd like to change my shipping address.
Q
Can I request for combined shipping?
Q
How do I check the tracking number?
Q
What is the exchange process?
Q
For internaitonal shipments, can I choose whichever shipping courier?
Q
Is the poster shipped in a poster tube?
Member information
Q
I would like to change the password.
Q
I lost the password.
Q
How can I change the nickname?
Q
I would like to change the email address linked to my account.
Q
How can I withdraw my account?
Miscellaneous
Q
What are the customer service hours?
Didn't you find the answer you wanted?
If so, please contact us via 1:1 inquiry.